ynap.com is now live! Get to know the newly formed YOOX NET-A-PORTER GROUP

Who we are

YOOX Group is the global Internet retailing partner
for leading fashion and luxury brands

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The Customer, at the heart of YOOX

Listening to our Customers and meeting their needs are priorities in the Group’s activities.

icn-big-headphones 8 Customer Care centres
icn-big-balloon11 Assistance in 11 languages
 icn-big-phone 90% of calls
answered within 20 seconds
 icn-big-mail 100% of e-mails
answered within 8 working hours
 icn-big-checked 95% of problems resolved the first time
a Customer contacts YOOX

 

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A Global Reach with Local Expertise 

Two business lines and a strong presence in all 24 time zones for a global leadership based on solid local competencies and on ad hoc logistics platform for luxury e-commerce.

 

cartina12

 

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History

From 2000 until today: a path of first times and successes

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Innovation

  • yoox.com – first M-SiteApril 2009
  • yoox.com – first App for iPhone and iPod touchNovember 2009
  • yoox.com first App for iPadApril 2010
  • Mobile "Speak and Shop"November 2012
  • shoescribe.com first App for Iphone & Android December 2012
  • yoox.com and thecorner.com Chinese m-sitesOctober & December 2013
  • New native App for thecorner.comDecember 2013
  • New yoox.com App for iPhone and Android smartphonesOctober 2014
  • YOOX Group – global traffic from mobile December 2014

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YOOX Group in Numbers

 

1/9

One order every 9 seconds

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3

Multi-brand Online Stores

38

Mono-brand Online Stores

1.3 million

Active Customers in 2014