ynap.com is now live! Get to know the newly formed YOOX NET-A-PORTER GROUP

A Global Reach with Local Expertise

YOOX Group’s unique business model, with its two business lines, mono-brand and multi-brand,
make it a global player with specific local expertise


YOOX Group activity is divided into:

A Global player
with local skills

Operating on a global scale, the Group always presents itself with the strength of a consolidated local approach.

Thanks to its operative model, YOOX Group tailors its offer to the demands of the individual markets, and guarantees a totally localized shopping experience, in addition to excellent service in every Country.

A Global logistics structure that has been specifically customized for fashion e-commerce

The technological and logistical platform of YOOX Group has been specifically designed for the particular features of fashion e-commerce, and has been fully automated, thanks to a project which began in 2010, and to consistent investments in innovation (more than 100 million for the three-year period from 2013-2015.)

Operative efficiency, with respect to delivery times and attention to the environment, are objectives which aim to continually optimize the Group’s logistical model, which takes advantage of hubs located on three continents.

With its logistical platform, catalogue management, and the purchase and returns process, through the shipment and tracking phase for each product using the RFid system, the logistical process is strongly centred around the needs of Customers, and one of its specific strengths lies in its capacity to localize services.






logistic 5 Logistics Centres
(Italy, USA, Japan, China, Hong Kong)
offices 7 Local Offices
(Milan, Bologna, USA, Japan, France, China, Hong Kong)
 digital 5 Digital Production Facilities
(Italy, USA, Japan, China, Hong Kong)
 customer 8 Customer Care Centres
 icn-big-balloon11 11 Operational Languages

Dedicated couriers (to fulfill specific local needs)


5,500 drop-off points in Spain and France for delivery and returns
(11.500 in Europe by 2015)


10 currencies

Discover More about Customer Care