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Legal Terms


Terms and Conditions and Services


Welcome to our Website (“www.yooxgroup.com”). Access and use of yooxgroup.com are regulated by these conditions of use (“General Conditions of Use”). Access and use of this Website presupposes that you have read, understood and agreed to these obligatory General Conditions of Use, as well as the Privacy Policy section.

This Web site is managed and maintained by YOOX S.p.A. (“YOOX”). Yoox is registered with the Bologna Chamber of Commerce, and it’s tax code and under VAT ID number 02050461207, fully paid-up share capital of Euro 621,343.32 . The YOOX head office is in Italy, at Via Nannetti, 1 – 40069 Zola Predosa (Bologna). If services on the Web site are performed by companies that are part of the YOOX group, YOOX refers to the respective companies that are part of the group and the General Conditions of Use govern the relationships between the user and said company.

We wish to remind you that the services you may access through the website, as well as any new use of the same in addition to their current use (such as the launch of new services by YOOX), will be subject to the General Terms and Conditions of Use. The user acknowledges that YOOX does not assume any liability with regard to the availability and use of the services.

Remember that you can always contact YOOX by email via the Contacts section.

For any other legal information, consult the Privacy Policy section of yooxgroup.com.

YOOX may amend or simply update these General Terms and Conditions of Use and the documents mentioned therein, at its sole discretion, in full or in part. Any amendments or updates to the General Terms and Conditions of Use will be announced to users on the yooxgroup.com Home Page as soon as they are adopted, and will become binding as soon as they are published on the website in this same section.

We therefore ask that you frequently access this section to check whether any recent or updated General Terms and Conditions of Use of yooxgroup.com have been published.

The General Terms and Conditions of Use are subject to the provisions of Legislative Decree No. 206 of 6 September 2005 (the “Consumption Code”) and, in particular, the provisions of Section II of the Consumption Code on distance sales contracts. It is understood that any reference on the site yooxgroup.com to items of clothing or any other kind does not constitute an offer of sale, and that the images relating to the products, as well as the ways in which the same are presented on yooxgroup.com, are intended merely to illustrate YOOX’s activities.

If you do not agree, in full or in part, with the General Terms and Conditions of Use of yooxgroup.com, we ask that you do not use our website.


Privacy Policy



No personal data is required to the user who accesses the website yooxgroup.com. If you desire to use the services which require your prior consent, we ask that you carefully read the Privacy Policy that is applicable when the user accesses yooxgroup.com and uses its respective services. The Privacy Policy will help you to understand how yooxgroup.com collects and uses personal data and for what purposes.


Use of cookies

A “cookie” is a small quantity of data, often containing a unique anonymous identification code, which is sent to the user’s browser by a web server web and is subsequently memorised on the computer’s hard drive. The cookie is then reread and recognised exclusively by yooxgroup.com, the website which sent it, each time a subsequent connection is made. Cookies are present in some sections of yooxgroup.com, with the aim of tracking users’ visits to the site. If you prefer not to receive cookies, you can change your browser settings to alert you to the presence of cookies, so that you can decide whether or not to accept them. You can also automatically reject all cookies by activating the relevant option on your browser. In both these cases, you may not be able to access all services.





The access and use of yooxgroup.com, including viewing web pages and communicating with YOOX, are activities conducted by our users exclusively for personal uses that are unrelated to any commercial, business or professional activity.


Remember that you will be solely and exclusively responsible for your use of yooxgroup.com and its content. YOOX cannot be considered responsible for any unlawful use of the website and its content by users.


Specifically, you will be solely and exclusively responsible for reporting any information or data that is inaccurate or false or that pertains to third parties without their express consent, as well as any incorrect use of the same.


The content of the website may contain inaccuracies or typographical errors. YOOX cannot, in any circumstances and for any reason, be considered to be liable for any inaccuracies or errors, or for any damage caused by or resulting from the trust established by users based on information obtained from or through the website. The user will be exclusively responsible for checking the information and content that can be obtained via the website. The website and all information and content published on it may be amended at any time without prior notice.


Since all material will be downloaded or otherwise obtained through the use of the service at the user’s discretion and risk, all liability for any damage to computer systems or loss of data resulting from downloads performed by the user shall be incurred by the user, and may not be attributed to YOOX. YOOX rejects all liability for any damage resulting from the inaccessibility of the services present on the site or damage caused by viruses, damaged files, errors, omissions, interruptions to the service, deletion of content, problems related to the network, providers or telephone and/or electronic connections, unauthorised access, alterations to data, or the non-functioning and/or faulty functioning of the user’s electronic devices.


The user is responsible for the storage and correct usage of their personal information, including the credentials that enable them to access reserved services, as well as for any harmful consequences or damage that may arise for YOOX or third parties as a result of the incorrect usage, loss or theft of said information.


Content warnings


YOOX has taken every possible precaution to prevent the publication on the website of content that describes or represents scenes or situations of physical or psychological violence or content that, depending on users’ sensibilities, may be considered to infringe civil beliefs, human rights or personal dignity, in all its forms and expressions. In any case, YOOX cannot guarantee that the content of the website is appropriate or lawful in other countries outside of Italy. However, if said content is considered unlawful or illegal in some of these countries, we ask that you refrain from accessing our site, and, in any case, if you choose to access it, we wish to inform you that the use you decide to make of the services provided by yooxgroup.com will be your exclusive personal responsibility. The content of the website may contain inaccuracies or typographical errors. YOOX cannot, in any circumstances and for any reason, be considered to be liable for any inaccuracies or errors, or for any damage caused by or resulting from the trust established by users based on information obtained from or through the website. The user will be exclusively responsible for checking the information and content that can be obtained via the website. The website and all information and content published on it may be amended at any time without prior notice. Furthermore, YOOX cannot safeguard users against malfunctions caused by their internet connection. We advise you to contact your internet service provider or to check that all internet connection and web content access devices are correctly activated, including your web browser. Although YOOX will seek to do everything possible to guarantee continuous access to the website, ongoing changes to the internet and its content may not allow yooxgroup.com to operate without suspensions, interruptions or discontinuity due to the need to perform updates to the website. YOOX has adopted adequate technical and organisational measures to safeguard the security of its services on yooxgroup.com and the integrity of data relating to traffic and electronic communications against non-permitted forms of use or access, and to prevent the risk of leakage, destruction or loss of confidential data and information not present on yooxgroup.com in relation to its users, or unauthorised or unlawful access to said data and information.


Investor Relations section



Although reasonable care has been taken in the collection and presentation of the information contained on the website yooxgroup.com, no guarantee is given in relation to the accuracy, completeness and usefulness of said information, or in relation to its possible uses by users, with the express waiver of any liability for errors or omissions. YOOX does not assume any obligation or accept any liability that may arise from inaccuracies or omissions on yooxgroup.com, unless they are due to wilful misconduct. Consequently, any person who takes decisions based on the information contained on yooxgroup.com is fully responsible for said decisions. No information contained on this site constitutes or can be considered to constitute an invitation or request to invest or trade in financial instruments issued by YOOX.

This site and the documents published thereon may contain statements of a forward-looking nature relating to future events and results of YOOX based on current expectations, estimates, forecasts and projections concerning the activities in which YOOX operates and the management’s estimates.

Specifically, inter alia, some statements relating to management targets, the performance of results and activities, margins, costs, return on capital and competition are by their nature forward-looking. Such forward-looking statements are only expectations and are subject to risks, uncertainties and hypotheses that are difficult to predict insofar as they concern events and depend on circumstances that may occur in future. Consequently, the actual results may differ from those implicitly or explicitly set out in a forward-looking statement. Any forward-looking statement made by or on behalf of YOOX shall refer only to the date on which it was made. There is no commitment for YOOX to update forward-looking information to reflect changes in expectations or any change in the events, conditions or circumstances on which the statement was based.


Analyst Coverage

The published list of analysts and banks that follow YOOX may not be complete and is subject to changes. All opinions, estimates or forecasts of results made by the analysts of these banks are personal opinions and do not represent the opinions, forecasts or expectations of YOOX.



Industrial and intellectual property 

The pages of this site are protected by copyright. Specifically, pursuant to Law 633/1941 (the Law on Copyright), the content of the site is protected against duplication, translation, and insertion or conversion into other media, including insertion or conversion using electronic means. The reproduction or economic exploitation or all or part of the content of this site is permitted only with the written consent of the beneficial owner. Both the content and the structure of the site are protected by copyright. Specifically, the duplication of information or data and the use of texts (or part thereof) or images contained on the site (except for photographs for press use) is permitted only with the written consent of the beneficial owner. Illustrations, pursuant to Article 1 of Law 633/1941, as subsequently amended and supplemented, are also protected by copyright. The right to publish and reproduce these designs is held entirely by the beneficial owner. The copyright on the designs also remains in force for designs automatically or manually added to an archive.


Nothing contained on this site serves to grant to third parties the industrial and intellectual property rights mentioned in this section. We reserve all intellectual property rights on the website.


The names of the products published on this website or of the companies mentioned, including where not indicated with the trademark registration symbol, are trademarks owned by third parties and are protected by the Law on Trademarks (Legislative Decree 30/2005, as subsequently amended and supplemented) and by the regulations on unfair competition.


Any use of these trademarks is expressly forbidden without the prior written consent of the trademark owner and, in particular, it is forbidden to use them in such a way as to create confusion among consumers with regard to the origin of the products or for sponsorship purposes, as well as in such a way as to degrade or discredit the owner of the trademark. All rights that are not expressly granted are reserved for the owner of the trademark.



Links to other websites

This website may contain links to other sites (“links”) that do not have any connection with yooxgroup.com or that are not websites managed by YOOX. YOOX does not control or perform monitoring of such websites and their content. YOOX cannot be held responsible for the content of these sites and the rules adopted by them, including with regard to your privacy and the processing of your personal data during your browsing sessions. We therefore ask that you pay attention when you connect to these websites through links present on yooxgroup.com, and that you carefully read their terms and conditions of use and privacy regulations. We wish to remind you that these General Terms and Conditions of Use and the Privacy Policy of yooxgroup.com do not apply to websites managed by parties other than YOOX; yooxgroup.com provides links to other websites solely to facilitate users’ searching and browsing, and to facilitate connections to other websites via hyperlinks. The activation of links to websites that have no connection to yooxgroup.com or that are not managed by YOOX does not presuppose any recommendation or instruction from YOOX to access and browse these websites, or any guarantee concerning their content or the services or products provided and sold by them to internet users.



Links to the yooxgroup.com website

The activation of links to the Home Page and other web pages of yooxgroup.com that are publicly accessible must be shared with YOOX in advance. In any case, the activation of direct links to the website will not be permitted if the requesting party intending to activate the link to yooxgroup.com has in the past adopted commercial practices that are unfair or that do not comply with industry norms, or acts of unfair competition against YOOX, or if YOOX fears that such conduct may be adopted in future, or if the requesting party has in the past adopted, or it is feared that they may adopt in future, actions that discredit YOOX, its website or its services. In any case, it is forbidden to activate deep frames or deep links to yooxgroup.com or to perform unauthorised use of meta tags without YOOX’s consent.



Limitation of liability and compensation

In addition to what is set forth in other provisions of the General Terms and Conditions of Use, YOOX may not in any circumstances be considered liable for any harm arising from the use or impossibility of using the website, its content or its information, or any harm connected to the quality of the same.



Applicable law and resolution of disputes

The General Terms and Conditions of Use are governed by Italian law. In the event of any disputes arising from the General Terms and Conditions of Use between YOOX and any of its end users, YOOX guarantees, from now on, to fully adhere to and comply with the mediation service Risolvi Online. Risolvi Online is an independent institutional service offered by the Milan Mediation Chamber that allows a satisfactory agreement to be reached, with the aid of a neutral, competent mediator, in an amicable and secure way on the internet. For more information about how Risolvi Online is regulated or to send a mediation request, please visit the Risolvi Online website.



Privacy policy


Welcome to our website (“yooxgroup.com”). Please read our Privacy Policy carefully. It applies each time you visit our site, surf through our pages or use our services.


Notice pursuant to Art. 13 of Legislative Decree 196/2003 – the yooxgroup.com website.


Data controller 

The data controller of the information collected through this website is YOOX S.p.A., with registered office in Italy at Via Nannetti 1, 40069, Zola Predosa (Bologna), business register number, tax code and VAT ID number 02050461207, fully paid-up share capital of €621,343.32 (hereinafter “YOOX”): YOOX independently establishes the purposes and methods of data processing, and the implementation of security procedures to guarantee the privacy, integrity and availability of such data.


Optional or compulsory communication of personal data 

Communicating your personal data to YOOX when requested in any of the many instances where personal data is collected through the site may be essential in order to achieve the purposes set out by the communication itself, or might be voluntary.

The compulsory or optional nature of the data provision is specified each time – with reference to the specific data requested – at the point of input for each instance of data collection, by marking compulsory information with an asterisk (*).

If you refuse to communicate the information marked as compulsory to YOOX, it will be impossible to achieve the main purpose of the specific data collection: such a refusal might, for example, make it impossible for YOOX to provide certain services that are available on yooxgroup.com.

However, communicating additional data to YOOX, other than that marked as compulsory, is optional and will not produce any consequences with regard to the main purposes of the collection.


Your rights 

You are entitled, at any time, to obtain confirmation from YOOX as to whether or not your personal data is being processed, even if it has not yet been registered, and its communication in an intelligible form. You are also entitled to obtain information from YOOX about the source of your personal data, the purposes and methods of data processing that apply to your personal data; the type of logic applied when electronic instruments are used for data processing; full identification of the data controller and data supervisors; the names of the persons or categories of persons to whom personal data may be communicated or who may become privy to personal data while performing their duties as with, for example, data supervisors. All of this information is included in this Privacy Policy. In addition, you are always entitled to obtain the following from YOOX:


a) updating, correction and integration of your personal data;

b) cancellation, transformation into an anonymous form or the blocking of your personal data if processed in violation of the law, including data deemed unnecessary for the purposes for which it was collected or subsequently processed;

c) certification that the operations described in letters a) and b) have been notified, including with regard to their contents, to the persons to whom your data has been communicated or disseminated, except in those instances where such certification turns out to be impossible or would require a clearly disproportionate deployment of means compared to the right protected.


You do, in any case, have the right to oppose all or part of the following:

a) processing of your personal data, for valid reasons, even if pertinent to the purpose of collection;

b) the processing of your personal data, for the purposes of advertisement or direct marketing mailings, or if used for the purposes of market surveys or commercial communications. You may freely exercise your rights at any time by sending a written request to YOOX to the mailing address or to the e-mail address privacy@mail.yoox.com – and we will reply promptly.

To ensure that your personal data is always exact, up-to-date, pertinent and complete, please advise us of any changes by writing to privacy@ yoox.com.

Using the same methods, you may request a complete updated list of the data supervisors.


A summary of our privacy policy

The principles on which our Privacy Policy is based are listed below:

1. to process data exclusively for the purposes and according to the methods illustrated in the notice presented to users at the time of its collection;

2. to use data for other purposes, with respect to those specified at the time of collection, only where the user has expressed its express consent to such use;

3. to make data available to third party companies only for purposes that are strictly necessary to provide the requested service(s) and only where monitored by a data supervisor; to not communicate, cede or transfer data to third parties for purposes exclusive to the third party unless the users have received prior warning and have granted their consent;

4. to check requests to access personal data;

5. to ensure that data is managed properly and legally, protecting user privacy and implementing appropriate measures for safeguarding and protecting the privacy, integrity and availability of the data provided by users.


How and why we process your personal data  

Personal data processing is conducted primarily by means of information systems and electronic devices by YOOX and other parties who, selected with care for their reliability and competence, conduct operations that are essential in order to achieve the purposes strictly related to the use of the website and its services.

In general, data is processed in order to provide the following services, which are available to those who visit our site: 

1. Necessary and automatic collection of data from the navigator pertaining to interaction with the website

2. making contact with the supervisors of our services (Press Office, Business Development, Web Marketing, etc.) 

3. submitting an application to join our staff by sending us your CV and/or a letter asking to be considered for future positions.


In processing personal data that may directly or indirectly identify you, we aim to abide by the principle of strict necessity. 
For this reason we have configured the site in such a way as to reduce use of your personal data to the absolute minimum.

E-mails sent to the addresses noted on this website include the subsequent acquisition of your address, which is needed to respond to the requests, as well as any other personal data that is entered in the message. The personal data that is voluntarily provided for informational requests or for sending informational material or proposals of various kinds is used for the sole purpose of performing the service or provision requested, and is communicated to third parties with the sole purpose of performing the service or provision required, and only in the event that it is necessary for such purpose, and upon prior notice.

Any other type of processing that is not related to the specific purpose for which you have communicated your personal data will be indicated in the information notice and will only be carried out by YOOX if you have given your express consent.

There are, however, instances of data processing for which the law established that your consent is not required: for example, we wish to inform you that YOOX can process your personal data without your consent if this is necessary to comply with a legal obligation or whenever this is necessary to fulfil contractual obligations entered into with you, or to fulfil your specific requests.

Finally, we wish to inform you that your personal data will not be transferred abroad to countries that do not belong to the European Union and that do not provide a sufficient level of privacy protection. If such a transfer should be necessary to provide you with the services, we wish to assure you that your personal data will not be transferred to countries that do not belong to the European Union and that do not provide a sufficient level of privacy protection unless specific agreements are entered into by YOOX with such parties, in accordance with the applicable laws and regulations.


Parties who may process your personal data 

YOOX has decided to use third party companies to process your personal data, for certain specific activities. The companies that conduct such operations have been carefully selected and are experienced, capable and trustworthy, and offer sufficient guarantees that they will abide by the applicable laws and regulations that regulate data processing, including the security profile of such data. 

These companies have therefore been appointed data supervisors, and they conduct their activities according to the instructions and under the control of YOOX. We verify on a regular basis that they have precisely fulfilled the duties assigned to them and that they continue to offer sufficient guarantees of compliance with the provisions that govern the protection of personal data. 

Your personal data is also processed by our employees assigned to specific services; the categories of employees involved in these activities depend on the purposes for which the data was communicated and are always specified in the notice displayed when you communicate your personal data.



Our site uses automatic systems to collect data that is not directly communicated by the user, such as cookies. A cookie is an application transmitted to the user’s hard disk; it does not contain any comprehensible information but associates the user with the personal information registered on the website. Cookies are stored on our server and no one has access to the information they contain.

Only YOOX processes the information collected through cookies, and only in anonymous and aggregate form, in order to optimize our services and our site in relation to the specific requirements and preferences of our users.

Internet browsers have a function that makes it possible to delete cookies after each session. The browser provides instructions on the deletion procedure. Familiarise yourself with it.

The majority of browsers are configured to accept, control, or potentially disable cookies through the settings. We nevertheless remind you that disabling the navigation cookies or the functional cookies could cause the site to malfunction and/or limit the services we offer.


Below is the procedure to follow to manage cookies from the following browsers:

Internet Explorer: http://windows.microsoft.com/it-it/windows7/block-enable-or-allow-cookies

Safari: http://support.apple.com/kb/PH11913

Chrome: https://support.google.com/chrome/answer/95647?hl=it-IT*hlrm=fr&hlrm=en

Firefox: https://support.mozilla.org.it/kb/Attivare%20e%20disattivare%20i%20cookie

Opera: http://opera.com/Windows/10.00/it/cookies.html

For more information on cookies and to manage your preferences for third party profiling cookies, please go to http://youronlinechoices.eu/.


To disable analytical cookies and prevent Google Analytics from collecting your navigation data, you can download the add-on component of the browser to deactivate Google Analytics: https://tools.google.com/dlpage/gaoptout.

Acceptance of the automatic procedures for data collection and use of cookies are necessary to use the site and its services. If you have activated cookie deletion, YOOX cannot guarantee that you will be able to view certain webpages fully, or be entitled to obtain certain services.


Security measures

We adopt security measures that are sufficient to reduce the risks of destruction or loss of data – even if accidental – to a minimum, to impede unauthorized access, illicit types of processing and processing that is not in accordance with the purposes of collection as indicated in our Privacy Policy.

However, YOOX cannot guarantee to its users that the security measures adopted to protect the site, data transmission and information on the site, will limit or exclude any risk whatsoever of unauthorized access or dispersal of data via user devices: we advise you to ensure that your computer is equipped with appropriate software to protect both incoming and outgoing data transmission on the network, (such as up-to-date antivirus systems) and that your Internet service provider has also adopted adequate security measures to protect network data transmission (such as a firewall and antispamming filters).


Deep links to other websites

Our site includes deep links to other websites that may have no relation to us.

YOOX does not control or monitor such websites or their contents.

YOOX may not be held responsible for the contents of such sites and the rules they apply, even with regard to your privacy and the processing of your personal data during your navigation on their pages. We therefore ask that you please be careful when you enter these sites via links on our site, and that you read their privacy policies and conditions of use very carefully. Our Privacy Policy does not apply to the websites of other companies. Our site provides links to these sites exclusively to facilitate our users in their research and navigation, and to facilitate hyperlinks to other sites on the Internet. Such links do not represent any sort of recommendation or promotion of access or navigation by YOOX, nor any guarantee of their contents, or the services and goods they may offer or sell to Internet users.



If you wish to receive more information about how YOOX processes your personal data, please write a message and send it by e-mail to privacy@yoox.com. If you wish to know your rights and be updated on the current legislation on the protection of personal data, we suggest that you visit the site of the competent Authority, http://www.garanteprivacy.it/.


Applicable law

This Privacy Policy is regulated by Italian law and, in particular, by the Code governing the protection of personal data (Legislative Decree No. 196 dated 30 June 2003), which regulates the processing of personal data – including data stored abroad –by anyone who resides or has a business office in Italy.

The Code guarantees that the processing of personal data must be conducted in accordance with the fundamental rights and liberties as well as the dignity of the person concerned, with particular reference to confidentiality, personal identity and the right to protection of personal data.


Companies of the YOOX Group

Yoox operates on the Internet, through yoox.com, in countries other than Italy, including those located outside of the territory of the European Union, through subsidiaries forming part of the YOOX Group.

Your data will not be disclosed to said companies without your consent, or if there are not equivalent requirements

These companies adopt – within the context of the provision of services to their own users and the sale of the products on the yoox.com website – their own privacy policies which are, in any event, in conformity with this Privacy Policy.

We nevertheless remind you that Italian law applies in each instance in which personal data is processed by anyone using, for such processing, instruments that are located in the Italian territory, even if they are not electronic ones (unless they are used solely for the purposes of transit in the territory of the European Union), independently of whether it is established in the territory of another country, and even if it does not belong to the European Union.


Changes and updates to the Privacy Policy

YOOX may modify or simply update this site Privacy Policy, in part or in full, including due to modifications of the laws and regulations that govern this subject matter and protect your rights. Such modifications and updates of the Privacy Policy will be binding as soon as they are published on the website. We therefore ask that you please visit this section often to read the most recent and updated version of this Privacy Policy.


Last updated February 2015.